FAQs
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Can you provide some other platforms that are similiar to this one?
Below are some platforms that we have heard about: Planning Center Ministry Scheduler Pro The Church Crew ServePoint by Excellerate Please note that we have not used any of these so our only knowledge is based on the information from their websites. -
What happens if my organization runs out of credits?
If your organization runs out of credits, the following features will no longer be active: notification email messages notification sms messages auto-engine activities (scheduling, auto-substitution, etc.) usage of the Messaging page Additionally, the advertising banners will appear when users log in. Admins will still be able to view and manage schedules. Volunteers will still be able to respond to existing […] -
What happens when the auto-engine cannot find any available volunteers to schedule?
When the auto-engine runs out of available volunteers to add to a specific group, there is an optional setting that will automatically convert that particular group instance to be “sign-up only”. This means that the volunteers who have the appropriate skill for that group will be sent emails asking if they can manually sign up for that event. The option […] -
Does the platform utilize Gen AI functionality?
Not yet, however this is on our roadmap. We plan to use Generative AI in the automated schedule generation process as well as to provide answers to frequently asked questions. -
Can the adverstisement banners be removed for my Organization ?
Advertising banners are only displayed during the situations below: when an organization is still in the free trial period when an organization does not have any credits remaining -
Can I import user accounts ?
Yes, the page for adding users has the option to upload a csv file with the following fields [Firstname, Lastname, email, mobile number, gender]. This allows admins to upload user data in bulk instead of adding the details one at a time. -
Can I sync my schedule with external calendars via ical feed so that I do not always have to login to view my assignments ?
Yes, the profile page for each user contains a custom iCal url that can be added to external calendars. -
Can I add volunteers who do not have email addresses?
Yes, the application allows for adding users who do not have email accounts. -
What if I prefer for volunteers to sign up themselves for specific team schedules, is that possible?
Yes, you can disable the auto-scheduling engine for the specific workgroups and enable the ‘signuponly’ option. -
How can my volunteers register themselves for an account?
Administrators can register volunteers or volunteers can register themselves from the website. Any volunteer who is self-registering will have to submit a request via the platform. That request will go to the organization administrators for approval.