FAQs
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Can the adverstisement banners be removed for my Organization ?
Yes, with an annual donation of $100 or more for each Location, we disable Ads from being displayed on the app for your users. -
Can I import user accounts ?
Yes, just send us a spreadsheet with the following fields [Firstname, Lastname, email, mobile number, gender]. Our import scripts take only a few minutes to complete. -
Can I upload files ?
Although we do not currently support file uploads, it is on our feature enhancement list. -
Can I sync my schedule with external calendars via ical feed so that I do not always have to login to view my assignments ?
Yes, the profile page for each user contains a custom iCal url that can be added to external calendars. -
Can I add volunteers who do not have email addresses?
Yes, the application allows for adding users who do not have email accounts. -
What if I prefer for volunteers to sign up themselves for specific team schedules, is that possible?
Yes, you can disable the auto-scheduling engine for the specific workgroups and enable the ‘signuponly’ option. -
How can my volunteers sign up?
Administrators can sign up volunteers or volunteers can register themselves from the website. -
Can the application schedule groups sequentially ?
Yes, the workgroups within the application can handle teams that need to be scheduled in sequential order. So for instance, the system can schedule Team A every 1st Sunday, Team B every 2nd Sunday, Team C every 3rd Sunday and so on… -
How long does the scheduling engine take to create schedules?
This depends on the number of volunteers, rules and overall level of complexity of the setup. Generally, the time span can range from a few minutes to several hours -
Can I make changes to the schedule after the auto-scheduling engine runs?
Yes, you can modify the schedule manually. Additionally, you can choose to manually create some schedules if needed.