FAQs
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How often does the auto-scheduling engine run?
The scheduling engine runs every 20 to 40 minutes. -
Is there a limit on the number of Activities/Events I can create ?
No, you can create unlimited Activities/Events. -
Are there different user roles or permission levels?
Yes, the application is setup to allow admin roles from Organization admin to Workgroup Instance admin (admin over 1 group on a specific date). See more details on the Help page -
Can the application be accessed from my website?
Yes, you can embed a custom login page that is uniquely generated for each organization within your website so that volunteers do not have to leave your site to access schedules. -
Is there an additional cost for using the text messaging feature?
currently, only organizations who donate annually are able to utilize the mass texting feature. -
How does the texting feature work?
Volunteers are able to accept or decline assignments by responding “YES” or “NO” to text reminders. They are also able to check their schedules by texting “Schedule” to the number from the reminder messages. -
Do you support a Church with multiple branches ?
Yes, the application was designed to support organizations with multiple locations -
Is there any software to install ?
No, the churchscheduling.com application is completely web-based. It can be accessed from any browser with internet access. -
I am concerned about last hour cancellations, how does the application handle that ?
We have an option for each workgroup that allows administrators to specify number of days before each Activity date where the option to decline assignments should be disabled. Volunteers will either have to swap assignments or contact an administrator/team lead to be removed from an assignment -
How does the auto-substitution process work ?
The auto-sub process is executed when a volunteer declines an assignment. The system schedules the next available volunteer who has the needed skill. If that next volunteer also declines, the process continues until there are no available volunteers remaining. At this point, the administrator is contacted to intervene. This option can be disabled for each workgroup.